RETURN POLICY
Last updated April 20, 2022
Thank you for yourpurchase. We hope you are happy with your purchase. However, if you are notcompletely satisfied with your purchase, you may return it to us for anexchange only with prior approval. NO CASH WILL BE RETURNED TO THE CUSTOMER,EXCHANGE ONLY. Please see below for more information on our return policy.
RETURNS
All returns must bepostmarked within thirty (30) days of the purchase date. All returneditems must be in new and unused condition, with all original tags and labelsattached.
RETURN PROCESS
To return anitem, please email customer service at info@koloni.me to obtaina Return Merchandise Authorization (RMA) number. After receiving a RMAnumber, place the item securely in its original packaging and includeyour proof of purchase, and mail your return to the following address:
Koloni, Inc.
Attn: Returns
RMA #
158 Touhy Ct
Des Plaines, IL 60018
United States
Please note, you willbe responsible for all return shipping charges. We strongly recommend that youuse a trackable method to mail your return.
EXCHANGE
After receiving yourreturn and inspecting the condition of your item, we will processyour exchange. Please allow at least thirty (30) days from thereceipt of your item to process your exchange. We will notify you byemail when your return has been processed.
EXCEPTIONS
Thefollowing items cannot be exchanged:
● Customsoftware, software services and subscriptions; bike share services and fees,and subscriptions; locker and access software fees, subscriptions, andservices; and custom hard goods may not be returned, exchanged, or refunded.
For defective ordamaged products, please contact us at the contact details below to arrange arefund or exchange.
Please Note
● Sale items are FINAL SALE and cannot bereturned.
QUESTIONS
If you have anyquestions concerning our return policy, please contact us at:
info@koloni.me
